REFUND POLICY

1. Overview

This Refund Policy outlines the terms under which refunds may be issued for services or platform usage provided by Firdah Innovations.

2. SaaS & Platform Services

For subscription-based platforms (e.g., Vitaro):

• Fees are billed in advance (monthly/annual)
• Payments are generally non-refundable once the service is activated
• Users may cancel future renewals at any time

3. Custom Development Services

For custom solutions:

• Payments are milestone-based
• Refunds are not applicable once work has commenced and deliverables are in progress
• Any disputes will be reviewed on a case-by-case basis

4. Exceptions

Refunds may be considered in cases of:

• Duplicate payments
• Technical errors in billing
• Service non-availability due to system issues (verified)

5. Cancellation Policy

• Users can cancel subscriptions before the next billing cycle
• No partial refunds for unused periods unless explicitly agreed

6. Processing of Refunds

Approved refunds will be processed within 7–14 business days via the original payment method.

7. Contact for Refunds

contact@firdah.com